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Free Survey 

and Analytics Tools



Receive your first survey response in 15 minutes or less when you create and send a customer survey with Delighted.*

Use industry-standard survey methodologies to effectively measure customer sentiment and unlock vital insights. Automate delivery, or send manually across multiple platforms. 


Provided for FREE by Delighted for all Business Prime members – more than a $1,000 yearly value. Terms apply.

  • Amazon business

    Omnichannel feedback

    Source feedback in your most frequently used channels: email, web, in-app, URL link, and more.

  • Amazon business

    Realtime dashboard

    Analyze results as soon as they come in. Monitor customer sentiment across your business.

  • Amazon business

    Close the loop

    Use feedback to proactively support customers and help improve brand reputation and customer retention.


Earn extra perks

Amazon Business American Express Card members can earn 5% back on Delighted.com purchases using the card between 8/11/21 and 8/10/22. Terms apply. 

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Frequently Asked Questions (FAQs)

  • All Business Prime members are eligible for this benefit provided by Delighted – more than $1,000 in value. Offer terms and conditions apply.**

  • When you sign-up for Business Prime, you’ll have access to the Survey and Analytics Tools by Delighted information page, where you’ll be able to learn more about the Delighted benefit. Once on the Delighted webpage, you’ll be guided through a sign-up via Login with Amazon (LWA) and activation steps.

  • If you signed up for the Instant Customer Feedback benefit provided by Delighted, there will be no changes to your plan when you upgrade or downgrade your Business Prime Membership.

  • If you already have a Delighted account, you can continue using your current Delighted plan or update to the Survey and Analytics Tools benefit included in your Business Prime plan.

  • If you’d like to sign up for one of Delighted’s paid premium plans, you can earn 5% Back when you pay using your Amazon Business American Express Card. Terms and conditions apply. You can upgrade your plan by logging into your Delighted account and click on your “Account”. There you’ll see information on upgrading to a premium plan. Under billing information make sure your Amazon Business American Express Card is entered as the default payment. If you don’t have the Amazon Business American Express Card and are interested in learning more, click here.

*Data point is provided by Delighted and is based on an average of historical customer data. Customer experience may vary.


**This offer is only limited to Business Prime members. Offer benefit limited to one Delighted account per Amazon Business account. Amazon may modify or cancel this offer at any time. Offer is valid for a limited time only. By accepting this offer, you certify that, you are not in violation of any applicable federal, state, and/or local laws.