Amazon Business Assistant brings AI-powered intelligence to every procurement conversation

Today at Reshape 2026 in Nashville, Amazon Business announced a series of new AI-powered capabilities for the Amazon Business Assistant. Available to all U.S. Amazon Business customers directly within their account pages, the enhanced assistant uses each customer's account data, including past orders, role-specific permissions, and organizational policies, to suggest tailored actions ready for implementation.

What’s new in Amazon Business Assistant

Amazon Business Assistant has expanded from a general-purpose resource into a conversational tool that speaks to each customer’s business account orders, spend, and activity. Customers can now:

• Track orders: see tracking details, expected delivery dates, and pending approvals.

• Speed up approvals: check who is reviewing an order, and verify when approval notifications were sent.

• Discover savings: surface savings opportunities from purchasing data.

• Allocate payments: handle payment allocation in the same conversation.

• Analyze spend: ask spend questions in plain language and get an answers powered by real purchasing data in seconds.

Less digging, more doing

A facilities manager juggling breakroom supply orders across multiple locations can ask about recent orders and see tracking details, expected delivery dates, and any approvals still pending. Follow-up questions continue the same conversation, so there is no need to start over.

"Every hour a procurement team spends chasing approvals or manually reconciling invoices is an hour they're not spending on the work that moves their organization forward," said Shelley Salomon, worldwide vice president of Amazon Business. "Amazon Business Assistant now steps in to handle the repetitive, time-consuming tasks that slow teams down, so they can focus on finding the right products, managing supplier relationships, and driving real value across their business."

Answers about spend patterns delivered in seconds

Now customers can ask about their spend analytics data in plain language and get an answer in seconds, with no report to open, filters to set, or complicated table to parse through. Ask "How much did we spend on IT supplies last month?" and the answer comes from the organization’s own purchasing data. Amazon Business Assistant draws on more than 60 reporting fields and up to two years of account history across orders, shipments, payments, refunds, savings, products, and sellers. Keep the conversation going without starting over, like “What share of our purchasing volume went to small or diverse sellers?” or “What was our top restricted item purchased last month?” This helps bring analytics to everyone on the team, not just the person who knows which report to pull.

Organizational controls still apply

Amazon Business Assistant works within the approval workflows, spending limits, and purchasing policies the organization already has in place. Anything that normally routes for sign-off still does, and the team gives the final okay before anything goes through. The same holds for what each person can see. Amazon Business Assistant respects the permissions already configured, so each person sees the payment data and reports for their assigned role, the same access that governs their reports today. Whether someone is a buyer or a finance leader, they get answers drawn from what they're already allowed to see. Existing controls do the work, and Amazon Business Assistant stays inside them.

Try it today

Customers can ask a question in their own words - inquire why an order needed approval, dig into unusual spend, or ask for help setting up a buying policy. If an answer helps, or misses the mark, users can rate it with a thumbs up or down, or share feedback with their account executive.