Say hello to Amazon Business Assistant

The way businesses purchase supplies and materials is evolving, and Generative AI is at the forefront of this transformation. We're excited to announce the beta launch of Amazon Business Assistant, our AI-powered conversational tool designed to make business buying smarter, more efficient, and more cost-effective. Amazon has been using AI expansively for over 25 years to improve the customer experience, and we're excited to bring a new experience to our Amazon Business customers.

Reimagining business purchasing with AI

In today's fast-paced business environment, procurement teams face numerous challenges: identifying cost-saving opportunities, ensuring compliance with purchasing policies, and efficiently managing their Amazon Business accounts. Our new assistant addresses these challenges head-on by providing instant, guidance right where you need it.

"While many of our customers are familiar with the Amazon buying experience, Amazon Business has unique features and offerings built for procurement needs. This tool helps deliver that information to customers quicker, helping users optimize their account with step-by-step guidance. We've combined conversational intelligence with deep Amazon Business expertise to create an always-on procurement assistant that adapts to your organization's unique needs," says Doug Gray, VP of Technology Amazon Business.

With Amazon Business Assistant, customers can:

• Uncover savings opportunities across your business: Buyers can identify bulk buying opportunities and Subscribe & Save options by asking questions like "Where can I find quantity discounts?" or "How do I set up recurring deliveries?" The tool analyzes purchasing patterns and suggests strategic savings opportunities.
• Navigate business-specific features with ease: Business customers can get instant guidance on Amazon Business features, buying policies, and account settings through conversational support, asking questions like "How do I set up approval workflows?" or "Which Business Prime plan is right for my organization?" Amazon Business Assistant can help provide explanations specific to customer needs.
• Transform procurement processes into simple conversations: Buyers can streamline their workflow by asking questions about business features, policies such as "Can I just block specific items instead of whole categories?" or "If we turn on SSO, what happens to our existing Amazon Business users?" Amazon Business Assistant provides immediate support for smarter purchasing decisions.

Helping make buying for business smarter

Whether you're a decision-maker looking to optimize spending, an account administrator streamlining operations, or a buyer making daily purchases, our Amazon Business Assistant works alongside your team to enhance the procurement process. 

Amazon Business Assistant is available in beta today to a subset of customers on the Amazon Business store. It will progressively roll out to additional customers in the United States through the coming months.