People who work at small businesses often wear multiple hats and juggle multiple roles. In this new normal, these same businesses are also looking for innovative and cost effective ways to maintain their business operations, with increased work from home and lower capacity limits in public places, while also juggling the current COVID-19 impact on their day-to-day business.
Many of you are looking for ways to evolve and respond to this pandemic. A Business Prime membership empowers you to adjust to changing customer needs, establish or improve your online presence, and gain financial flexibility. Membership also extends the benefits of Amazon Business to help you maintain your current operations and prepare for future growth.
Maintain your customer relationships to improve the customer experience
Customer relationships are vital to the maintenance and growth opportunities for any size business, regardless of the economic situation. While you may not be able to provide an in-person customer experience today, you can still maintain your customer connections with Instant Customer Feedback. With this benefit, you can proactively serve and support your customers, while also helping improve your brand reputation and customer retention.
You can source feedback in your most frequently used channels (like email, web, or in-app), analyze the results as soon as they come in, and use the feedback to proactively respond to your customers. For example, you can survey your customers in order to gauge their willingness to return to your store or restaurant when the shelter-in-place restrictions are lifted, which will help you plan for future employee staffing. Or you can inquire about what would make your customers feel comfortable and safe to return to your business to make sure that you have the right processes and items in place to re-open.
This third-party benefit provided by Delighted, a Qualtrics company, allows you to customize, send and analyze customer feedback surveys all in one place, without additional IT support. This feature is free, as part of your Business Prime membership, and is worth more than $1,000 yearly value.
Building a better website plus built in marketing tools to grow
Do you need to expand or spruce up your online presence? With less foot traffic expected to brick and mortar businesses, you can leverage a 12-month free trial of the GoDaddy Websites + Marketing premium plan - up to $240 in value. This Business Prime member-only offer allows you to:
For existing Business Prime members, all of these benefits mentioned above are currently available as a part of your memberships today and won’t incur any additional costs.
To see the full the list of benefits available, check out our Business Prime page.
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