Watch this short training video and learn how to use your unapplied funds to pay for outstanding invoices.
Unapplied funds are the total amount available from unapplied credit memos and unapplied payments. They can occur as a result of:
You can use unapplied funds to pay for your outstanding invoices. If Amazon Business is unable to identify or apply your payment, we’ll reach out to the Accounts Payable contact we have on file. If no response is received, we’ll apply funds to your open balance, starting with the oldest open invoice.
Tip: To ensure our team can contact the right person regarding payments questions or unapplied funds, make sure you keep contact information for your organization’s account up-to-date.
To apply funds to specific invoices, you can choose open payments and credit memos and apply them to outstanding invoices directly within your account. This feature is available to account Administrators and Finance users. Visit the Apply Funds experience on Your Invoice for Pay by Invoice.
In addition, you can send the following information that you would like applied toward your invoices to: ar-businessinvoicing@amazon.com
Account administrators and finance users can track the unapplied funds available for the account at any point in time within the account summary at the top of the Your Invoices for Pay by Invoice page. If the total value of the unapplied payments and credits exceeds your past due balances, account administrators can request a disbursement to the bank account on file for your account.
Tip: Account administrators can define their preferred bank account for payments and disbursements through Accounts Payable settings for Pay by Invoice.
For questions related to past due notices, unapplied funds, and credit memos, contact Amazon Business accounts receivable at
Learn how to manage unapplied funds with Pay by Invoice