Approving Requests

Approval workflows empower organizations to maintain control over spending without the bottlenecks. Learn how to approve requests and optimize your workflows.

Approving Requests

Administrators can set up approval workflows in Amazon Business to help manage buying requests. When buyers submit orders for approval, approvers get notifications by email, on their dashboard, and when they log in.

When a cart needs approval, prices and item availability stay locked for 7 days, including weekends. Each approver must review the request within this time, or the cart will cancel. Buyers can submit their cart again, but prices and quantities might change. On the order details page, approvers can check the shipping address, payment method, and all requested items. Some organizations may also show a PO field.

Approvers can reject single items while letting other items move forward, but must reject the whole order if the shipping address or payment method is wrong. When rejecting orders, it helps to explain why in the comments so buyers know how to fix and resubmit their request. Buyers will receive an email with a link to rebuild rejected carts.

After approval, buyers receive a confirmation email, and their order moves to fulfillment.