Hero image

Professional Services

Work with Amazon Business to enhance your organization's purchasing strategies, tools, and processes.

What we do

The Amazon Business Professional Services team helps organizations of all sizes achieve their goals through new or optimized procurement systems in North America and Europe. Amazon Business empowers organizations to turn data into actionable insights, scale and operationalize responsible purchasing programs, and create an intuitive buying experience with purchasing guardrails. Professional Services empowers procurement professionals to drive business impact with intelligent procure-to-pay solutions and spend more time building. 


Our team of procurement experts work directly with your team to execute Amazon Business and our smart buying solutions to configure your account to achieve your intended outcomes. Our team is involved from the very beginning of your journey with Amazon Business, meaning the transition between our team of experts is seamless.


We also work with third-party technology and consulting integration partners to support the needs our mutual customers. Learn more about Partner Integration Solutions here.

Our team maintains a library of downloadable how-to guides and step-by-step videos that explain how you can set up processes and policies across your Amazon Business account. Explore resources to help you build your Amazon Business account, register your users, and more.

  • Enable simple and transparent budgeting

    Solution Consulting

    • Provide subject matter expertise in systems, processes and solutions to support our customers' long-term success with Amazon Business.
    • Assess customer's business and technical requirements.
    • Outline project scope and recommendations.
    • Explore alternative options and strategies to achieve customer objectives.
    • Propose solution recommendations.
  • Amazon business


    • Provide project managers, product experts, trainers, and change managers.
    • Lead new account launches and existing customer expansions for all customer types and sizes.
    • Help organizations transform how they view and manage spend and best utilize Amazon Business for their purchasing needs.
    • Engage with executives, procurement leadership, and finance leadership to implement programs that embed Amazon Business as a key part of an organization’s purchasing strategies, tools, and processes.
  • Amazon business

    Account Configuration

    • Building group structures (payment method and address type)
    • Configuring business order information fields and shipping addresses
    • Enabling Approval Workflows
    • Configuring and allocating blanket purchase orders (BPO)
    • Configuring Guided Buying Policies (preferred items, restricted and/or blocked categories)
    • Configure group level configurations/invoice templates
    • Multi-Legal Entity (MLE) set up
    • Reports and Restructures

"Our experience with Amazon Business and working with their ProServe group to assist with our new template structure has streamlined application of our payments and the overall efficiency of our business account. "

— Stiles Property Management

Sample Project Timeline

Frequently Asked Questions

    • Gather a list of users that you would like to have access to purchasing on your organization’s Amazon Business account. This includes collecting email addresses, first name, and last name of all users.
    • Compile available analytics on your organization’s purchasing history. o Identify multiple administrators for your account.
    • Outline your current procurement processes, and think about potential opportunities for improvement.
    • Talk with your stakeholders in IT, AP, and other impacted departments to let them know about the upcoming project.
    • Consider what procurement requirements your team might have that are unique to your organization.  Examples: Restricting/blocking categories of items, Approval workflows, reporting metrics, budgets, delivery requirements, and payment methods.
  • Our team provides best practice and change management training(s) for customers that best fit the size of your organization and procurement goals.

  • Amazon Business currently integrates with over 150 P2P/eProcurement systems. If your system is not one of these 150+ our External Integrations Systems team can work with you and your system to determine integration requirements. Learn more about integrations here.

  • Yes, you can work with your Amazon Business Customer Advisor to discuss your path to success and how to best utilize Professional Services to optimize your account. If you do not know who your Amazon Business Customer Advisor is, utilize this form to be connected with your Amazon Business point of contact.

  • Your Amazon Business Professional Services Customer Success Manager will transition from the engagement and connect you with a dedicated Amazon Business Customer Advisor for ongoing account support.

  • During your Professional Services engagement your Professional Services Customer Success Manager will support with feature set up and account configuration. Amazon Business also offers a number of self-service feature set up guides in addition to training videos for administrators and buyers.

  • Contact your Amazon Business Customer Advisor to discuss your path to success and how to best utilize Professional Services to optimize your account.

  • Amazon Business Professional Services offers a number of support and engagement resources. Depending on the size of your organization and your account set up needs, your Customer Advisor can assist in providing those resources or engaging with a member of the Professional Services team.

Connect with an Amazon Business customer advisor to get started