April 08, 2020
Digital transformation (DX) has fundamentally changed business. In the B2B commerce and procurement space, these changes are most apparent in cloud-based machine learning and AI-enabled capabilities that provide a superior experience to businesses.
In the report, "Overcoming Procurement Challenges in the Age of AI and Digital Transformation," IDC profiles Amazon Businesses as a digital solution that is using machine learning to redefine the B2B commerce space. With AI-powered product recommendations, search, merchandising, and other intelligent features that have transformed personal shopping, Amazon Business personalizes and streamlines B2B buying and selling.
Read the report to learn how digital procurement solutions can help solve common challenges for enterprises, such as:
1. Tail spend, rogue spend, noncompliant spend, and fraud
2. Lack of spend visibility
3. Integration with other systems
4. Inferior UX
Amazon Business customer Mondelēz, a multinational food and beverage company, reduced lead time from 25 days to 4 days for tail spend items. And office furniture supplier Varidesk saw 50% growth in sales through Amazon Business due in part to increased customer loyalty.
To learn more, download the full report.
For a snapshot of the effects of AI on B2B digital commerce, download the infographic.