Order Safeguard Recommendations Launch

New Amazon Business machine-learning model generates order safeguard recommendations for 5 order attributes
Release Date: 16 July 2024
Last Updated: 16 July 2024

Order Safeguard Recommendations are only available in the United States. 

  • What are Order Safeguard Recommendations?
    For customers using Amazon Business e-procurement integrations like Punchout, order safeguards provide guardrails for price changes, delivery times and other order attributes. To help customers reduce order rejections that may occur due to dynamic changes taking place between order submission and the respective order approval, a new Amazon Business machine learning model generates order safeguard recommendations for 5 order attributes: Item Price, Item Subtotal, Order Total, Shipping Fee, and Delivery Date.    

  • How does this work?
    This Amazon Business machine learning model analyzes an Amazon Business customer’s past order history and order rejection trends to calculate and recommend optimal safeguard values specific to that business’ account. Once an account administrator logs into Amazon Business and goes to Business Settings, they can navigate to Purchasing System > Order Safeguards > Edit. From a new streamlined interface, administrators can choose to turn order safeguards on or off, set up safeguard limits, and indicate how Amazon Business should carry out orders that exceed safeguard values. Administrators can reference model-generated recommendations and adjust individual safeguard values to access an estimated new rejection rate.

    For customers to be eligible for order safeguard recommendations, a business account group must have completed more than 300 orders and received more than 10 order rejections during the most recent 6 months. Account administrators can view the recommendations automatically without needing to opt in once this eligibility criteria has been met.

  • What are the benefits for customers?
    Order safeguard recommendations provide insights on optimal safeguard values, allowing customers to save time and money.

  • Where is the feature available?
    This feature is available in the United States.