Approval workflows empower organizations to maintain control over spending without the bottlenecks. Learn how to approve requests and optimize your workflows.
Approval workflows, are a feature within Amazon Business’ buying policies. They can be configured by administrators, and be based off of restricted policies, or order policies. Approvers will see notifications in multiple locations for all requests pending review; email, home page dashboard, and upon login. Aprovers can also hover over Hello, and select "Approve Orders" which will take them directly to the approval portal.
Once submitted for approval, carts will hold the price and quantity availability of its items for 7 days, including weekends. Requests must be reviewed by an approver at each level, and ultimately approved, within 7 days or the request will cancel. The buyer can resubmit their cart, but prices and quantities are subject to change. Within the order details page, you can review a variety of items, including the shipping address, payment method, and each individual item requested.
Depending on your organization, you may also see a PO field. If any of the items merit rejection, you can reject it on a line item basis, which will allow the rest of the items to move forward. If you need to reject the order due to an incorrect shipping address or payment method, you will need to reject the entire order. If you reject the entire order, we recommend that you leave a comment for the buyer explaining the reason, and that they can resubmit the request with a correction if appropriate. Within the rejection email, the buyer will see a link to rebuild their cart if needed.
Once you approve the order, the buyer will receive a confirmation email and the order will route for fulfillment.
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