Learn how to manage credit memos in your Pay by Invoice account

If Amazon Business issues a refund to your Pay by Invoice account due to a return or an issue, such as a damaged or missing item, your organization will receive a credit memo. You can manage these credit memos with the option that best meets your needs.

Option 1: Automatic Credit Memo Application policies

Account administrators can enable automatic credit memo application which will have them automatically applied towards the original invoice when there’s an open balance. These preferences will be applied at the account level and will be applied to all subgroups.

1. Hove over “Your Name” at the top right of your Amazon Business webpage
2. Select “Business Settings” in the drop-down menu
3. Selecting “Pay by Invoice”
4. Select "Manage" under "Accounts Payable Settings"
5. Under “Credit Memo Application” select “edit” and turn to "on" 

Option 2: Self-Service Credit Memo management

To choose how you want to apply open payments and credit memos to outstanding invoices directly in your account, follow these simple steps:

1. Hover over “Your Name” at the top right of your Amazon Business webpage
2. Select “Business Settings” in the drop-down menu
3. Select “Your Invoices for Pay by Invoice”
4. Click on the "Apply Funds" button
5. Select the outstanding invoices, amount you would like to pay, and payments and credit memos you would like to use to pay your invoices.
6. Once you have made a successful application, you will see your account balances are updated within seconds. 

Option 3: Remittance Instruction

To apply a credit to an open or outstanding invoice, send an email remittance to ar-businessinvoicing@amazon.com When you send the remittance, reference the unused credit memo by providing the credit memo number printed on the document, the invoice number you would like to apply the credit memo to, and the amount to be applied for each.

Note: If the total value of your unapplied credit memos exceeds your past due balances, you can request a disbursement back to your bank account on file via the “Your Invoices” page.

For questions related to past due notices, unapplied funds, and credit memos, contact Amazon Business accounts receivable at ar-businessworkbench@amazon.com