All Business Prime members in the U.S. now enjoy free access to an instant customer feedback solution, powered by Delighted (a Qualtrics company) and valued at over $1000 yearly. It allows them to listen and act on customer insights in real-time.
With the solution, Business Prime members can easily create, deliver, and analyze customer feedback surveys. These 2-question surveys are customized to suit the customer’s need and are designed to elicit responses more effectively, as they are so quick for customers to answer.
With no IT costs required to set up or integrate, Delighted performs all of the analysis and reporting with real-time dashboards as the responses come in. Surveys can be delivered across many digital channels including email, web, in-app, URL links, and more.