Maximize your time with Professional Services

Whether you are building a procurement experience from the ground up or navigating the challenges of blending legacy systems into new processes, procurement leaders and buyers face challenges that require innovative solutions, seamless integrations, and support from strategic partners.

Amazon Business Professional Services, or ProServe, support qualified enterprise customers new to Amazon Business, or expanding their current usage of Amazon Business, in North America and Europe.

Every customer is different, which is why we have several different teams of experts within ProServe, suited to different parts of your journey. If you have an upcoming engagement with our ProServe team, here are our best practices for preparing for your engagement with your account expert. 

The PreSales advantage

Before you even begin your Amazon Business experience, the PreSales team may join your Account Executive to help map out a comprehensive plan for your potential account.

• Identify needs early: Assess your current procurement process. Identify pain points, inefficiencies, and opportunities for improvement. This will empower the other experts on your account to tailor their approach to your specific requirements.
• Tailored solutions: Amazon Business offers customized solutions that align with your organizational goals. Whether you're looking to streamline purchasing or enhance supplier diversity, their solutions are built to fit your business model.

Empower decision-making with Solution Consulting

Once you are an Amazon Business customer, the Solution Consulting team translates your procurement needs into viable solutions to help you achieve your objectives.

• Understand requirements: The team assess business and technical requirements for complex integrations, outlines project scope, and recommends effective and sustainable solutions.
• Propose recommendations: Receive expert recommendations that are designed to empower your procurement team, driving long-term success with intelligent procure-to-pay (P2P) solutions.

Configurations tailored to you

Once the groundwork is laid, it's time to configure your account settings. This hands-on team customizes your account based on your purchasing needs and controls, setting the foundation for success and compliance.

• Group structures: Build group structures that define payment methods, address types, and business order information fields tailored to your organization.
• Approval workflows and policies: Enable workflows that ensure purchases are vetted and approved efficiently, minimizing bottlenecks and delays. Set up policies that guide purchasing decisions, helping to control spend and enforce compliance with organizational standards.

Implementation for seamless onboarding

Integrating new systems and change management can be daunting, but with Amazon Business, you're not alone.

• Project management excellence: Benefit from experienced project managers who oversee every aspect of the implementation phase, ensuring timelines are met.
• Holistic engagement with your end users: Your implementation manager engages at all organizational levels to embed Amazon Business into existing or new strategies, tools, and processes.

How to maximize your time with Professional Services

Take advantage of best practice and change management trainings provided by your dedicated expert. Prior to beginning your engagement, engage stakeholders from IT, AP, and other departments to support buy-in across the organization. Gather key account information such as user lists, purchasing history, and current procurement processes before the engagement begins so you can hit the ground running.

Working with Amazon Business Professional Services is more than just an enhancement for qualified customers—it's a strategic partnership that drives efficiency, innovation, and adoption. By following these best practices, engaging with the team's expertise, and leveraging the tailored solutions offered, enterprise procurement customers can transform their procurement experience.

For ongoing support, explore our library of resources, including how-to guides and training videos that help maintain and develop your procurement capabilities.